The satisfaction of our customers is important for us

Are you dissatisfied with our service or with one of Credit Europe Bank N.V.’s products?
Please inform our Call Center by phone or send an email.
You can also air a grievance in written form. Please send your request mentioning your customer number, your account number and copies of relevant information to following address:

Credit Europe Bank N.V.
Niederlassung Deutschland
Abteilung Customer Care
Untermainkai 27 - 28
D-60329 Frankfurt/Main

The Customer Care department will edit your request and contact you within 4 weeks. If the processing of your claim takes longer, we’ll inform you about this in written form.

If you aren’t satisfied with the answer by Customer Care, you can inform the ombudsman of private banks about it. To contact the ombudsman, please send your complaint to following address:

Bundesverband deutscher Banken e. V.
Ombudsmann
Postfach 040307
10062 Berlin

How to reach us

Service-Number: 
0180 / 500 800 1
(14 Cent / Min. from the landline, max. 42 Cent / Min. using cell phones) 
Monday to Friday
8.00 hrs - 20.00 hrs

E-mail: Your Request
E-mail: info@crediteurope.de
Fax: +49 (0) 69 7508 7744 

Credit Europe Bank N.V. - Branch Frankfurt/Main
Untermainkai 27-28
D-60329 Frankfurt/Main

P.O. Box 11 15 51
D-60050 Frankfurt/Main

Sort Code: 500 207 00
BIC: FBHLDEFF